Warranty Information

Full Manufacturers' Warranty on all Products

Every item we sell here at Printzone is genuine brand name manufacturers' product with full warranty. If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund (as per manufacturers' warranty).

EVERY ITEM WE SELL IS 100% GUARANTEED

Product warranty information:

Brother
Brother require all faulty item claims to be sent by us to Brother New Zealand for evaluation. Brother require a print sample, copy of original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, you will be notified. Thermal transfer rolls will be replaced only. Please note: This process may take up to 6 weeks to complete.

Canon
All Canon items must weigh above the minimum return weight to approval. Canon ink cartridges will be tested and checked against the fault claimed. Canon's return approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon.

Epson
All Epson claims must be accompanied by a WAR number (Epson Ref#), else they will be denied and returned to you. To obtain a WAR number, please call Epson on 0800 237 766

Fuji Xerox
For faulty cartridgs contact FujiFilm (formerly Fuji Xerox) on 09 356 4200

HP
Ink cartridge warranty is valid until the genuine HP ink is depleted as indicated by the printer, or the end of warranty date is reached, whichever occurs first. Ink cartridges will also be checked against HP's minimum return weights
(see HP Inkjet and Printhead Warranty).
HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges
(see HP Laserjet Cartridge Warranty).

Konica Minolta
Printzone do not handle Konica Minolta returns, you will need to contact the Konica Minolta help desk on 0800 475 005 . Konica Minolta will only accept returns from the actual user of the product, and once deemed faulty will replace the item directly.

Kyocera
All Kyocera returns must have copy counts, serial numbers, and details of fault and test pages if the item is a toner/drum. If your printer is faulty or DOA, call Kyocera directly on 09 415 4517

Lexmark
Cartridges are warranted to be free from defects in materials and workmanship - Contact Lexmark on 0800 539 627

OKI
Printzone do not handle OKI returns, you must contact the OKI Customer Service Satisfaction Centre on 0800 778 800 and follow the voice prompts to the Technical Support department. There you can discuss your issue with the Technical Support Team. If OKI deems your claim to be substantiated then you will be directed to forward the faulty item to your nearest OKI representative (NOT Printzone) for assessment. If the item is faulty, OKI will issue replacement stock. You may also contact the OKI Technical Support department here

Samsung
Contact the Samsung Customer Care Centre via HP here, they will diagnose the fault. - Contact Printzone on 0800 000 853 if requested by HP, otherwise they will deal with the faulty product.

Other Brands
Please contact Printzone on 0800 000 853

For printer troubleshooting, warranty and service enquiries

Brother 0800 329 111

Canon 0800 222 666

Epson Printers Contact Epson on 0800 237 766

Fuji Xerox / FujiFilm Printers 0800 493 769 (Option 1 - Technical Support)

HP Call HP Customer Care, service and technical support on 0800 449 553

Kyocera 09 415 4517

Lexmark warranty and phone support - 0800 539 627

OKI 0800 778 800